Return & Refund Policy
Return & Refund Policy – WYxavo™ 🔄
At WYxavo™, we want you to feel assured when selecting our textile products. If your purchase doesn’t fully meet your expectations, our return and refund guidelines are designed to provide a simple and straightforward solution.
1. Return Eligibility
You may submit a return request within 30 days after receiving your order, provided that:
• The item remains unused and in its original condition
• All packaging, accessories, and included parts are intact
• Proof of purchase is available (such as an order confirmation or receipt)
Products that do not meet these conditions may not be eligible for a refund.
2. How to Start a Return
To begin the return process, please contact our support team:
📧 Email: service@wyxavo.com
After your request is reviewed and approved, we will provide:
• Clear return instructions
• The correct return shipping address
• A return label if applicable
⚠️ Please note: Returns sent without prior approval may not be processed.
3. Damaged or Incorrect Items 📦
We recommend checking your order as soon as it arrives.
If your item is damaged, defective, or incorrect, please contact us within 72 hours and include photos of:
• The received item
• The outer packaging
• The shipping label
After evaluation, we will arrange an appropriate resolution, such as a replacement or refund.
4. Items Not Eligible for Return
The following items cannot be returned:
• Used, altered, or modified products
• Customized or personalized textile items
• Gift cards
• Clearance or final-sale items
If you’re unsure whether your item qualifies, please contact us before returning it.
5. Exchanges
If you wish to exchange a product:
• Contact us to receive return authorization
• Send back the original item following the provided instructions
• Place a new order for the replacement item
This helps ensure faster processing and availability.
6. EU Customer Rights 🌍
Customers located in the European Union may request a cancellation or return within 14 days of delivery, provided that:
• The item remains unused
• Original packaging is intact
• Proof of purchase is included
This is offered in addition to our standard 30-day return policy.
7. Refund Processing 💳
Once your returned item is received and inspected, we will notify you of the outcome.
If approved:
• Refunds will be issued to your original payment method
• Processing may take up to 10 business days depending on your provider
If your refund has not been received after 15 business days, please contact us.
8. Return Shipping Details
Detailed return instructions and the correct return address will be provided after your request has been approved.
Contact Information
For any questions regarding returns, refunds, or exchanges, feel free to reach out:
📧 Email: service@wyxavo.com
At WYxavo™, we aim to make the return experience fair, clear, and easy—so you can shop with confidence while enjoying textile products that bring comfort and style into your everyday life. 🧵✨